Return & Exchange Policy
- No returns or cash refunds: We do not offer returns or cash refunds for sarees.
- Exchange is available only for manufacturing defects, subject to the eligibility and verification conditions below.
- If an exchange is not approved, no cash refund will be issued. The customer will retain the saree and its purchase value.
Exchange Eligibility
To be eligible for an exchange:
- The saree must be unused, unworn, unwashed, and returned with its original tags and packaging intact.
- Any manufacturing defect must be reported within 3 days of delivery.
- Once the issue is reported and the exchange is approved, the saree must be returned to us within 7 working days.
- Requests made more than 10 days after delivery will not be considered for exchange.
Mandatory Unboxing Video for Manufacturing Defects
For a manufacturing-defect exchange request, the customer must provide a 360-degree continuous, unedited video showing the saree from all sides.
The video must:
- Be one continuous recording without cuts or interruptions.
- Clearly show the entire saree and the alleged manufacturing defect.
- Not be edited, AI-generated, manipulated, or digitally altered.
- Show sufficient detail for the defect to be verified.
An edited, cut, manipulated, or AI-generated video may not be accepted as proof for an exchange request.
Damage / Manufacturing Defect – Exchange Value
If an exchange is approved due to a genuine manufacturing defect:
- If the replacement saree is of higher value than the originally purchased saree, the customer must pay the difference in price before the replacement is shipped.
- If the replacement saree is of lower value, the difference in price will be non-refundable and will not be paid back to the customer.
- The exchange is limited to an eligible saree and is subject to the applicable Return, Exchange & Refund Policy.
Handloom Sarees
Handloom sarees may naturally contain knots, weaving irregularities, texture variations, or other characteristics resulting from the handloom weaving process.
Such naturally occurring handloom characteristics will not be treated as manufacturing defects, and exchange requests based solely on these characteristics will not be accepted.
Colour Disclaimer
- Saree colours may appear slightly different from the actual product because of screen settings, lighting, photography, and differences between devices.
- We do not guarantee that the original colour will remain unchanged after washing or regular use.
- Colour fading, bleeding, or changes occurring after washing will not qualify for exchange or replacement.
- Customers should follow the recommended care and washing instructions for the saree.
Refund Policy
- Cash refunds are not provided for saree purchases.
- Where an exchange request is not approved, the customer will not receive a cash refund and will retain the purchased saree.
- Exchanges are limited to eligible manufacturing-defect cases that satisfy the policy requirements.
- Colour variations, natural handloom characteristics, post-wash colour changes, and other non-manufacturing issues are not eligible for refund or exchange.
